Privacy Policy

1. Who we are

LightDey Technologies (“LightDey”, “we”, “us”, or “our") operates the LightDey mobile app and website at https://www.shoplightdey.com. We provide a power-monitoring service that tells you when grid electricity at your location goes off or comes back on.

For privacy questions, email us at hello@shoplightdey.com.

2. Information we collect

We collect information you give us directly and information generated automatically when you use LightDey.

Information you provide:

• Name, email address, and phone number when you create an account.
• Device codes and location labels when you add a device.
• Recipient phone numbers and email addresses you add for alerts.
• Payment information processed by our payment partner.
• Feedback or support messages you send us.

Information from your device:

• Power state events (on/off) and timestamps.
• Cellular signal and device heartbeat reports.
• Approximate location derived from the address or label you choose.
• App usage data such as crashes and feature usage.

Area (neighbourhood) information:

If you choose to share your location, or you give a device name for a device, we store only a coarse area (a box of roughly a few kilometres) — never a street address or a precise position. We use it to show how much electricity homes in your general area receive, and to produce anonymous area reliability statistics. Area figures are only ever shown when at least three separate devices in that area are reporting, so no single household can be identified. Sharing your location is optional and you can clear it at any time by editing the device.

3. How we use your information

We use your information to:

• Provide alerts, history, reports, and other Service features.
• Send you and your recipients SMS, WhatsApp, push, or email alerts.
• Process payments, subscriptions, and SMS credit purchases.
• Maintain and improve the Service, including fixing bugs.
• Respond to your support requests.
• Comply with legal obligations and protect our rights.

4. Legal basis for processing

We process your personal data because it is necessary to perform our contract with you, because you have consented (for example, when adding alert recipients), or because we have a legitimate interest in operating and improving the Service.

5. Who we share information with

We do not sell your personal information. We only share it with:

• Payment providers — to process your subscription and SMS credit payments.
• SMS, WhatsApp, and push delivery services — to send alerts to you and your recipients.
• Cloud hosting and database providers — to store and secure your data.
• Analytics and error-tracking services — to help us understand and fix issues.
• Law enforcement or regulators — when required by law or to protect our rights.

All third-party providers are contractually bound to use your data only for the services they provide to us and to protect it appropriately.

6. Where we store your data

Your data is stored in secure cloud data centres. Event timestamps are stored in UTC and displayed to you in Africa/Lagos time. By using LightDey, you consent to this storage and processing.

7. How long we keep your data

We keep your account information and device events for as long as your account is active. If you delete your account, we remove your personal data within a reasonable period, except where we must keep it longer for legal, tax, or security reasons.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Complain to a data protection authority.

To exercise any of these rights, email us at hello@shoplightdey.com.

9. Recipients and consent

When you add a phone number or email address as an alert recipient, you confirm that you have permission from that person to share their contact details with us and to send them alerts. We may send them a verification message before they start receiving alerts.

10. Security

We use industry-standard security measures to protect your data, including encryption in transit, access controls, and regular backups. No system is completely secure, so we cannot guarantee absolute security.

11. Children

LightDey is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we will notify you through the app or by email. Your continued use of LightDey after the change means you accept the updated policy.

13. Contact us

For questions or requests about this Privacy Policy, contact:

LightDey Technologies
Email: hello@shoplightdey.com
Website: https://www.shoplightdey.com