Terms and Conditions

1. About these terms

These Terms and Conditions are a legal agreement between you and LightDey Technologies (“LightDey”, “we”, “us”, or “our"). They apply whenever you use our mobile app, website at https://www.shoplightdey.com, devices, alerts, reports, payment services, and any other feature we offer (collectively, the “Service”).

By creating an account, signing in, buying a device, subscribing to LightDey Plus or a subscription, or otherwise using the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Who can use LightDey

You must be at least 18 years old and legally able to enter into a contract. If you are using LightDey on behalf of a business, you confirm that you have authority to bind that business to these terms.

You are responsible for keeping your account password and device safe. Do not share your login details. Tell us immediately at hello@shoplightdey.com if you believe your account has been compromised.

3. What LightDey does

LightDey is a power-monitoring service. A small plug-in device detects when grid electricity at your location goes off or comes back on, then reports that change to our servers over a cellular connection. We turn those reports into alerts, history, reports, and other insights in the app.

We do our best to report changes quickly, but we cannot guarantee that every outage or restoration will be detected instantly. Many things can affect delivery, including cellular signal strength, network congestion, device placement, power conditions, and third-party services.

4. Devices and hardware

When you buy or receive a LightDey device, you own the physical hardware, but the software and service remain licensed to you under these terms. You must not reverse-engineer, modify, or misuse the device.

The device must be plugged into a working wall socket to report. It does not protect against electrical faults, surges, or generator back-feed. Have a qualified electrician handle any serious electrical work.

If your device stops reporting, check the socket, move the device to a location with better cellular signal, or contact us for support. Replacement or refund decisions are made under our refund policy at the time of purchase.

5. Alerts and recipients

You can add phone numbers and email addresses as alert recipients. You must have permission from every person you add. We may send those recipients SMS, WhatsApp, push, or email alerts based on your settings.

Message and data rates from your carrier or network provider may apply to SMS or WhatsApp alerts. LightDey is not responsible for those charges.

You can set quiet hours and a stability delay so that brief flickers do not spam you. Alerts may still be delayed or missed because of network issues, device settings, or Do Not Disturb modes on the recipient’s phone.

6. Subscriptions

Some features require an active LightDey Plus subscription, which covers one unit. Prices are shown in Nigerian Naira (₦) and include applicable taxes where required. Payments are processed by our payment partner; LightDey does not store your card details.

Subscriptions renew automatically for the period you choose unless you cancel before the renewal date. Text message and WhatsApp alerts are included in the subscription.

You can cancel or downgrade your subscription from the app. If you cancel, you keep access until the end of the current billing period. Refunds are only given where required by law or under our specific refund policy.

We may change prices with reasonable notice. If you do not agree to a price change, cancel your subscription before the next renewal.

7. Acceptable use

You agree not to use LightDey for anything illegal, harmful, or abusive. Specifically, you must not:

• Add recipients without their consent or spam them.
• Attempt to hack, overload, or interfere with our systems or other users’ accounts.
• Use the Service to monitor a location you are not authorized to monitor.
• Resell, scrape, or commercially exploit our data or platform without our written permission.
• Upload viruses, malware, or any code designed to disrupt the Service.

If we believe you are misusing the Service, we may suspend or terminate your account with or without notice.

8. Data and privacy

We collect and use personal data as described in our Privacy Policy. By using the Service, you consent to that collection and use. You are responsible for obtaining consent from anyone whose contact details you add as a recipient.

We store event timestamps in UTC and display them in Africa/Lagos time. Historical data and reports are based on the readings we receive from your device.

9. Intellectual property

LightDey owns all rights in our name, logo, software, designs, reports, and content made available through the Service. You may not copy, modify, distribute, or create derivative works from them without our permission.

You keep ownership of your own data. You give us a limited license to process, store, and display it so we can run the Service for you.

10. Disclaimers

LightDey is provided “as is” and “as available.” While we work hard to keep the Service accurate and reliable, we do not promise that it will be uninterrupted, error-free, or completely accurate at all times.

LightDey is an information tool, not a safety or backup power system. Do not rely on it alone for medical equipment, security systems, refrigeration of critical medicines, or any situation where a missed alert could cause serious harm. Always have your own backup plans.

To the fullest extent permitted by law, LightDey, its directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our total liability for any claim arising from these terms or the Service is limited to the amount you paid us in the 12 months before the claim, or ₦5,000 if you did not pay anything.

11. Indemnity

You agree to indemnify and hold harmless LightDey from any claim, loss, or damage (including reasonable legal fees) arising from your misuse of the Service, violation of these terms, or infringement of anyone else’s rights.

12. Termination

You can stop using LightDey and delete your account at any time from the app settings. We may suspend or terminate your account if you breach these terms, fail to pay when due, or if continuing to serve you is not commercially or legally feasible.

When your account ends, your access stops, but provisions that reasonably should survive (such as liability, indemnity, and intellectual property) will continue.

13. Changes to these terms

We may update these terms from time to time. If we make a material change, we will notify you through the app or by email before the change takes effect. Your continued use of the Service after the change means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will first be attempted to be resolved through good-faith negotiation. If that fails, the courts of the Federal Republic of Nigeria will have exclusive jurisdiction.

15. Contact us

For questions about these terms, contact us at:

LightDey Technologies
Email: hello@shoplightdey.com
Website: https://www.shoplightdey.com